Field Application Engineer (m/w/d)

VusionGroup enables retailers to transform their physical stores into high-performance digital assets—more automated, data-driven, AI-enabled, and connected—by leveraging our IoT cloud technology.

We are a fast-growing retail tech company and the global leader in digital/IoT solutions for omnichannel retail.

VusionGroup is made up of highly talented, innovative, motivated, and growth-oriented team players who have developed products like Vusion IoT, Vusion Cloud, Captana Computer Visions, Pulse Data Analytics, and Edge Digital Media. All of these are built on our boundless Vusion Operating System, which allows thousands of companies to maximize the value of their data with virtually unlimited scalability, parallel processing, and performance.

We develop technologies that have a positive impact on society by enabling sustainable and human-centered commerce.

As a Field Application Engineer for IoT solutions, you will support the deployment and adoption of new products and customer-specific solutions, while ensuring the performance and quality of existing installations through on-site customer visits and technical assessments. Leveraging your end-to-end expertise across IoT devices, wireless networks, cloud services, and software applications, you will act as a key technical interface between customers and product development as part of the IoT System Engineering Team.

Main roles

- Assist in transitioning product prototypes into production and provide feedback to R&D teams.
- Support the deployment and installation of new products and solutions, working closely with customer project managers.
- Act as the primary technical contact for customers and internal teams during deployment and early adoption phases.
- Provide technical guidance and best practices to help customers maximize the value of the solution.
- Troubleshoot technical issues, perform root cause analysis, and collaborate with development teams on resolutions.
- Conduct on-site visits for installation support, troubleshooting, and quality assurance.
- Identify risks and implement appropriate corrective actions.
- Monitor customer solutions and ensure product quality and reliability.
- Develop and improve on-site troubleshooting processes and best practices.
- Document, track and escalate issues when required.
- Create and maintain troubleshooting guides, deployment procedures, and knowledge base articles.

Requirements

University or Higher Technical College in Computer Science, Information Technology, Software Engineering or other STEM or equivalent experience; Minimum 3 years of experience as an Application Engineer or in a similar technical customer-facing role, such as Technical Support Engineer, Sales Engineer, Product Manager, or Technical Account Manager, preferably within IoT, consumer electronics, or SaaS environments.; Solid technical understanding and the ability to explain complex concepts clearly to both technical and non-technical audiences.; Good knowledge of IoT technologies and networking, including wireless communication protocols such as Wi-Fi, Bluetooth Low Energy (BLE), Zigbee, and LoRa.; Experience with software troubleshooting, basic coding or scripting, log analysis tools (e.g., Azure Kusto Query Language, Sumo Logic, Splunk), and Linux environments.; Ability to manage projects, coordinate multiple tasks, and deliver results within agreed timelines.; Strong analytical and critical-thinking skills, with the flexibility to adapt to evolving technologies and business needs.; Strong data analysis skills, including the ability to process, interpret, and derive insights from complex datasets.; Fluent German and good knowledge of English; Willingness to travel ( up to 40%); Independent and solution-oriented working style