Field Applications Engineer – UK

TrellisWare launched in 2000 with an innovative culture striving to push technological boundaries in the area of wireless communications. We are now a worldwide leader in highly advanced algorithms, waveforms, and communications systems that range from small form factor radio products to fully integrated solutions. Our Business Development Team is seeking a Field Applications Engineer, UK. You would serve as a primary technical point of contact for TrellisWare’s customers. In support of the Business Development Team and the overall business growth of TrellisWare, the Field Applications Engineer (FAE) supports capture of new business and ongoing customer relationships by providing technical expertise to include advising and/or performing customer integration projects, giving new product and capability demonstrations, and providing on-site subject matter expertise during large-scale field exercises.

Responsibilities

Serve as a primary technical point of contact for customers; Provide pre-sales, post-sales, and customer support for all TrellisWare product offerings both onsite and remotely; Provide customers with custom-tailored communications solutions; Generate new applications of products by collaborating with end users, vendors, and internal product development team; Identify customer issues with products and work closely with the customer to resolve issues; Adapt standard TSM product offerings to customer use cases; Provide technical support for advanced product features; Identify risks in fielded products or products under development; Provide Voice of the Customer input; Communicate needed feature changes to Product Management Team; Conduct field demonstrations, product training, integration with third-party accessories; Craft and deliver technical presentations; Develop relationships with team members built on trust and respect; Perform other related duties as assigned

Requirements

Four-year technical degree or military related service experience equivalent; Minimum of 7 years of related experience in the market or technology segments identified; Track record in fielding, integration, and troubleshooting networked communications products; Known track record of communication system deployments in the applicable market segment(s); Strong understanding of IP data including addressing schemes, IP switches/router interface, gateway functionality, TCP/UDP protocols and the best methods for transfer over data pipe; In-depth understanding of Military and Public Safety tactical network infrastructure; Demonstrated familiarity with wideband networked military and commercial communication products and government contracting; Strong documentation skills and proficiency with PC office applications; Ability to integrate communications products with customer systems and maximize network performance; Knowledge of electrical and mechanical integration; Ability to understand complex communication and engineering concepts and explain them to customers in simple, understandable ways; In-depth understanding of the design, manufacturing, testing, and sales procedures for handheld, manpack and embedded radio products; Ability to analyze, troubleshoot and fix network performance issues; Ability to work independently; Demonstrated professionalism in customer-facing field events; Strong collaborative drive and interpersonal skills; Strong initiative, proactive work ethic and prioritization skills; Trustable judgement and analytical problem-solving skills; Effective execution and decision making; Champion of change and innovation; Strong written and verbal communication skills; Legal right to live and work in the UK; Sole UK national eligible to obtain and maintain UK security clearance; Ability to travel 50-75% of the time domestically and internationally

Nice to have

10+ years of relevant experience preferred; Experience in UK Special Forces, British Army, Royal Marines, Royal Navy, Royal Air Force, and/or commercial specialty communications communities highly desired