Field Service Engineer 3

As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions.

Responsibilities

Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites; Perform analytical problem-solving, troubleshooting, conduct diagnostics, and isolate issues to the component level, and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions; Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification; Assist in complex field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer; Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction; Troubleshoot and create customer response action plans to support customer needs; Transparently discuss opportunities and challenges with customer to increase trust; Provide technical instruction and mentoring for more junior engineers.

Requirements

Bachelor’s degree in Electronics, Engineering, or related field and 5+ years of experience; or Master’s degree with 3+ years; or equivalent work experience; Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment; Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals; Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit; Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods; Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.

Nice to have

Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite; Communication skills, both written and verbal, in English; Foundational analytical and problem-solving skills.