Field Service Engineer

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions. In this role, you will directly contribute to ___.

Responsibilities

Provide quality on-site repair, maintenance service of Lam’s equipment at customer sites; Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems; Take steps to minimize downtime, system interruptions, and equipment malfunctions; Identify corrective actions required and request assistance from experienced staff for guidance when assessing severity of malfunctions; Undergo on the job training to assist with installation, start-up, or relocation of equipment at customer’s site; Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.

Requirements

Bachelor’s degree with no previous professional experience or equivalent work experience; Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals; Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit; Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods; Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed; This is a graduate eligible role.

Nice to have

Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite; Prior experience working in electronics field; Communication skills, both written and verbal, in English; Foundational analytical and problem-solving skills.