Field Service Engineer - Saint Louis/Midwest Area

A Customer Support Field Engineer (CSE) helps Revvity customers enhance the productivity of their laboratory processes and drives high levels of customer satisfaction by providing expert service and support to customers within an assigned geographic area. CSEs suggest and deliver services and support which includes direct installation, maintenance, and repair of Revvity instruments, validation services, IQ/OQ, and service agreements. Represents the face of Revvity to the customer and drives repeat purchases and long-term satisfaction by best-in class responsiveness and professionalism in all customer interactions.

Responsibilities

Installation, validation, IQ/OQ, maintenance and repair of critical diagnostic testing instrumentation; Install, maintain, verify performance and repair Revvity equipment at customer sites within established time frames and assigned geographical area; Drive toward zero service recalls; Travel regionally; Perform scheduled preventative maintenance for contract customers, remedial maintenance for non-contract customers billed at an hourly rate, and warranty services; Demonstrate knowledge of installation, warranty, and service agreement provisions for customer billing; Drive sales of value-added options including service contracts, upgrades, and instrument add-ons; Encourage customers to purchase training, support, software, laboratory services, and hardware upgrades; Assist local sales representatives in securing new instrument orders; Contribute to division profitability through billable orders; Maintain up-to-date electronic and repair documentation; Complete required reports; Manage company assets such as vehicle, tools, test equipment, and parts inventory; Manage inventory levels; Develop technical and soft skills; Obtain higher-level certification through company-sponsored training

Requirements

Associate's degree or Technical Degree or Military Experience, with 4+ years of experience in instrument installation, repairs, and maintenance; OR Bachelor's Degree in Life Sciences, Electronics, Mechanics, Biotechnology, or STEM discipline and 2+ years of experience in instrument installation, repairs, maintenance; Valid driver's license with a good driving record; Ability to frequently travel long distances and travel overnight; Ability to travel by air, vehicle and/or other means of transportation as business requires, up to 40%; Ability to walk, stand, sit, talk or hear, use hands and fingers, and reach with hands and arms; Occasional climbing, balancing, stooping, kneeling, crouching, or crawling; Ability to remain stationary more than 25% of the time; Frequently lift and/or move up to 25 pounds and occasionally lift or move up to 100 pounds; Specific vision abilities including close-range detail observation, distance vision, color vision, peripheral vision, depth perception, and focus adjustment

Nice to have

Knowledge of laboratory safety practices as defined by the company and/or the customer's site safety code; Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, and maintain alertness and concentration; Ability to work safely with electrical, chemical, radiologic, and biologic hazards using universal precautions; Ability to operate a personal computer to enter data and generate reports; Ability to communicate clearly and effectively with customers, peers, managers and technical support professionals; Experience with Radioisotope Detection Systems (Beta and Gamma Counters); Electro-mechanical troubleshooting skills

Benefits

Medical, Dental, and Vision Insurance Options; Life and Disability Insurance; Paid Time-Off; Parental Benefits; Compassionate Care Leave; 401k with Company Match; Employee Stock Purchase Plan