Field Service Engineer -Southeast

Boston Dynamics is a world leader in mobile robots and a recognized leader in automation solutions for industrial applications and warehouse logistics. As a Field Service Engineer, you will help strengthen service and support efforts to meet the demands of North American customers, supporting advanced Warehouse Robotics in the field at customer worksites to deliver end-to-end customer-driven solutions. The ideal candidate must be independent, decisive, detail-oriented, and have a high threshold for travel.

Responsibilities

Perform emergency repairs, installations, site integrations, routine maintenance, and general technical service and support for western regional customers; Collaborate across Sales, Engineering, and Service Operations to drive technical solutions and resolve customer issues quickly and efficiently; Ensure world-class support outcomes, including Customer Satisfaction (CSAT), issue resolution time, and first-time-fix metrics; Document and complete service administration activities promptly in the CRM; Support advanced Warehouse Robotics in the field at customer worksites

Requirements

Prior experience in a role delivering high quality, highly reliable, and highly responsive field service; Support experience with highly specialized and complex platform technology; Customer management and communication skills with demonstrated experience in a customer support environment; Track record of achieving successful support outcomes tracking metrics such as issue resolution time, response time, and customer satisfaction; Prior experience performing repairs/maintenance on mechanical equipment; Experience using power tools and specialized equipment; Ability to travel up to 80% of the time; Eligibility to work in the United States (visa sponsorship not available)

Nice to have

Field technicians with experience in other industries are encouraged to apply

Benefits

Medical; dental; vision; 401(k); paid time off; annual bonus structure