Field Service Manager

We’re looking for a Field Service Manager who’s passionate about leading teams, solving operational challenges, and delivering exceptional service to hospital partners across the greater Cleveland area. You’ll play a key role in ensuring our service model runs smoothly, safely, and efficiently—supporting frontline staff and improving patient environments. This is a non-sales, non-engineering leadership role focused on service excellence and team management.

Responsibilities

Lead and support a team of 15 Field Service Technicians across many hospital sites; Coordinate installations, service schedules, and inventory with Plant Managers and Delivery Drivers; Train hospital staff and internal teams on product use, safety, and compliance; Conduct audits, monitor service quality, and drive continuous improvement; Build strong relationships with hospital personnel and attend facility meetings; Hire, train, and manage service staff, including scheduling, performance reviews, and safety training; Maintain accurate records and ensure regulatory compliance; Collaborate with Sales and Regional Operations to support account growth and retention

Requirements

Bachelor’s degree or equivalent experience; 5+ years of leadership experience in a service-related industry (healthcare preferred); Strong communication, project management, and customer service skills; Experience managing teams, budgets, and operational KPIs; COVID-19 vaccination required; Lift up to 40 lbs and push/pull up to 500 lbs; Walk up to 2+ miles per day and navigate staircases; Work in hospital environments and occasionally outdoors

Nice to have

Experience working in hospital environments or with healthcare clients; Familiarity with regulatory standards and safety protocols; Comfort using service tracking tools and reporting systems

Benefits

Industry leader with over 20 years of excellence in medical waste management; 401K Matching: 50% employer match on up to 6% contribution, match starting Day 1, 5 year vesting schedule; Medical, Dental, and Vision coverage effective Day 1; paid short-term disability; company-sponsored life insurance; Job stability as an essential healthcare service provider, recession-proof and non-seasonal; Permanent full-time role; Empowering, visionary culture