Field Service Representative

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Tech Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

About This Opportunity

We're seeking an experienced Field Service Representative (FSR) to deliver exceptional on-site technical service as the primary technical liaison between Veolia and our industrial customers. You'll work independently across diverse industries, providing expert installation, maintenance, and troubleshooting services for chemical feed equipment and water treatment systems while building lasting customer relationships through technical excellence. Join Veolia as a Field Service Representative in our Chemical Solutions and Monitoring (CSM) division and advance your career in hands-on technical service and sustainability!

Education & Experience

Working Conditions

- In this role, you may be required to travel
- You must be able to lift and carry 30-50 pounds and perform precision work (frequency varies by worksite)

Responsibilities

Technical Service & Installation; Install, commission, and service chemical feed equipment, pumps, controllers, and instrumentation systems at customer locations; Water Testing and Analysis; Obtain samples and perform water testing to include pH, conductivity, hardness, silica, PTSA, etc and enter data into Veolia’s trending platform (Insight); Customer Consultation; Act as technical consultant providing expert recommendations, training, and solutions to customer management and technical teams; System Optimization & Troubleshooting; Perform water analysis, calibrate equipment, program controllers, conduct preventative maintenance, and diagnose/resolve system issues through remote support technologies and on-site interventions; Documentation & Compliance; Maintain detailed service reports, inventory management, and ensure all safety protocols are followed; Territory Management; Support multiple customer sites within assigned territory, coordinating with sales teams for optimal service delivery

Requirements

Consistently deliver high-quality technical service that exceeds customer expectations; Complete installations, commissioning, and troubleshooting projects on time; Build strong customer relationships through technical expertise and professional service; Maintain safety standards and compliance in all industrial environments; Contribute to territory growth through technical excellence and customer satisfaction; Demonstrate continuous learning and adaptation to new technologies; Computer proficiency and mathematical skills for technical analysis; Excellent communication and customer service skills; Self-motivated with ability to work independently and manage multiple priorities; Safety-minded approach with ability to work in various industrial environments; Strong troubleshooting abilities for electrical and mechanical systems; High school diploma or GED; 2+ years of experience in instrumentation & electronics, plant operations/maintenance, or equivalent technical training; A valid driver's license (a learner's permit or G1/G2 class will not qualify)

Nice to have

Technical degree/diploma in Electrical, Electronic Technology, Instrumentation, Mechanical Engineering, or related discipline; Familiarity/experience with water treatment processes and industrial equipment