Field Service Specialist

Join Valmet as a Field Service Specialist within our Tissue Field Services Team. In this role, you will work directly at customer sites in EMEA and worldwide, performing maintenance, troubleshooting, audits, and start-up support on key sections of the tissue machine. Your expertise and customer-oriented approach will directly contribute to improved machine performance, reliability, and customer satisfaction. You will work independently or together with other Valmet specialists, representing our service excellence on site. Primary Location: Karlstad (Sweden). Additional locations inside EMEA may be considered.

Responsibilities

Perform field service activities on one or more tissue machine sections: Headbox, forming section, pressing area (including ViscoNip™), and reel; Carry out inspections, preventive maintenance, troubleshooting, equipment adjustments, and technical audits; Support installation projects, start-ups, shutdowns, and optimization activities; Prepare accurate service reports, technical documentation, and improvement recommendations; Collaborate closely with customer technical teams, ensuring clear communication and excellent service delivery; Support other services or project activities when required (maintenance, upgrades, measurement tasks); Maintain high safety awareness and follow Valmet safety guidelines during all site activities; Represent Valmet professionally, contributing to long-term, trust-based customer relationships

Requirements

Minimum 5 years of hands-on experience in Tissue Machine field; Solid expertise in one of: Headbox and forming section, Pressing area (including ViscoNip™), Reel section operations and maintenance; Strong mechanical and/or process competence proven through field service activities; Ability to independently troubleshoot complex issues, even under time pressure; Strong communication skills and customer-oriented approach, with the ability to work in multicultural environments; Flexibility and willingness to travel about 50% of the time (international and domestic); Good command of English; Proficiency in basic reporting tools (e.g., Microsoft Office); Valid B driving licence

Nice to have

Additional languages