Field Service Technician II

As part of the talented Customer Experience team, act on the front line to provide world-class service to Disney and its rental and work fleet of boats. Technicians must assure that all motors and boat controls are functioning properly, and that engines maintain "show ready" appearance. This position is located in Lake Buena Vista on Disney property.

Responsibilities

Receive requests from Marina staff in person, over the phone, or via email regarding boat status to understand and prioritize current needs; Provide on-site marine service at assigned customer locations; Provide service dockside or at a maintenance facility; Work under tight deadlines to ensure boats are ready at rental time; Diagnose engine performance, rigging, controls, and gauges, using test equipment and laptop diagnostic software; Provide maintenance services to Mercury products and related boat hardware to factory specifications; Keep detailed Service Logs; Safely and properly operate equipment (i.e., trucks, tractors, trailers, and boats) to perform boat and engine rigging, de-rigging, and boat launching and removal; Maintain work area in a neat and orderly manner; Work weekend day(s) as part of a 5-day schedule and able to rotate days off as schedule changes

Requirements

High School Diploma or equivalent; Minimum of 2 to 4 years servicing outboards, stern drives, rigging, and boat repair required (can include training/school time); Ability to diagnose and repair marine engines, drive, rigging, controls; Computer literacy and experience with M.S. Word/Excel required; Positive work attitude; motivated self-starter; Integrity and professionalism; Adaptable and flexible to change; Organized, time management skills; Good interpersonal communication skills dealing with customers and management; Sense of urgency, ability to meet deadlines; Able to work both independently and as part of a team

Nice to have

Experience in customer service is a plus

Benefits

medical; dental; vision; paid vacation; 401k (up to 4% match); Health Savings Account (with company contribution); well-being program; product purchase discounts