Field Service Technician (Maintenance) – London, UK (Casual Worker Contract)

Focal Systems is the industry leader in retail AI solutions. Our mission is to automate and optimise brick-and-mortar retail using deep-learning computer vision. We are currently expanding our operations throughout the UK and seeking a dedicated Field Service Technician to maintain installations for our customers in your area. This role will primarily involve working store opening hours but may include overnight work and attending installations where our product will be installed. Physical stamina, proficiency with power tools, and the ability to meet quality and speed Key Performance Indicators (KPIs) are essential for this role. This is a casual worker agreement, with no guaranteed hours. There is no fixed end date.

Responsibilities

Onsite and offsite maintenance of camera hardware: diagnose issues, install, replace and configure in accordance with company standards; Conduct routine preventative maintenance checks to identify and address potential issues; Respond promptly to service calls and ensure customer SLAs are met; Maintain accurate records of service activities, including work performed, parts used, and time spent, using company-provided tools; Onboarding/scanning products into the system; As required, attend installations at various clients during night hours; Installation of Focal Systems product onto shelves, ceilings, and other equipment as per installation plans and specifications; Operate power tools safely and efficiently to complete installations; Adhere to safety protocols and guidelines to minimize risks during maintenance visits and installations; Work collaboratively with team members to ensure timely completion of installations; Maintain a high level of attention to detail to ensure maintenance tasks meet quality standards; Meet or exceed speed and quality Key Performance Indicators (KPIs) consistently; Communicate effectively with supervisors and team members to provide updates on progress and address any issues encountered during store visits; Adhere to company policies and procedures at all times

Requirements

Previous experience in a field technician role, preferably in field service, installation, construction, or a related field; Strong technical aptitude and troubleshooting skills, with the ability to diagnose and resolve hardware and software issues efficiently; Proficiency in using power tools and other installation equipment; Strong physical stamina to work on feet and perform physically demanding tasks for extended periods (up to 9 hours); Excellent attention to detail to ensure maintenance work meets quality standards and adheres to specifications; Ability to work well under pressure, meet tight deadlines, and ensure timely completion of assigned tasks; Effective communication skills to liaise with supervisors, team members, and customers; Valid driver's license and reliable transportation to travel to sites; Ability to work nights and weekends

Benefits

Paid Time Off; Pension; Sick Leave; Free to work elsewhere alongside this role; Reasonable notice of shifts