Field Service Technician

Drainage Monitoring Service Engineer

Crawley

Permanent - Full time (47.5 hours)

Competitive salary, enhanced overtime rates + benefits

We are excited to announce we are recruiting a experienced and dedicated Field Service Technician to join our growing team across Rochford, Essex, Huntingdon, and Peterborough. In this pivotal role, you will be responsible for the installation, calibration, maintenance, and repair of sophisticated equipment at customer sites throughout the southern region. You will work both independently and as part of a team, delivering outstanding customer service. This is an excellent opportunity for you to develop your career with a forward-thinking organisation.

Responsibilities

Install, calibrate, and maintain equipment onsite with precision and attention to detail, ensuring all work meets stringent quality standards; Diagnose technical faults and implement effective solutions with minimal supervision, demonstrating strong analytical and troubleshooting capabilities; Conduct routine maintenance visits and preventative inspections to maximise equipment performance and customer satisfaction; Work safely and effectively in confined spaces and challenging environments, adhering rigorously to health and safety protocols; Communicate professionally and empathetically with customers, providing clear explanations of work undertaken and building long-term relationships; Mentor and support junior technicians, sharing knowledge and best practices to foster team development; Maintain comprehensive records of all work completed, including detailed reports and recommendations for future servicing; Travel flexibly across the designated regions, occasionally staying away from home when required

Requirements

Proven experience in field service, equipment maintenance, or a related technical discipline; Strong hands-on, practical skills with the ability to diagnose and resolve technical problems efficiently; Excellent organisational and time management abilities, with capacity to manage multiple priorities; Professional communication and people skills, with a genuine commitment to customer satisfaction; Full clean UK driving licence; Comfortable working outdoors in all weather conditions and in confined spaces; Ability to work flexibly, including occasional overnight stays away from home; Streetworks certification; CSCS (Construction Skills Certification Scheme) card; Confined Space Entry Controller certification (medium risk); First Aid at Work certification (3-day course)

Benefits

Enhanced maternity, paternity and adoption pay and leave; Company pension; Life assurance scheme (x4 salary); Medicare Cash Plan (includes cash payments towards dental, medical, therapeutic treatments) with the option to add up to 4 dependants; Refer a friend scheme; Employee assistance programme (access to GP appointments and mental health support); Competitive annual leave plus bank holidays; Training and career progression opportunities