Field Service Technician

Do you want to change how the world creates? At Formlabs, we're building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we're helping everyone design, prototype, and manufacture faster than ever before. As the dedicated Field Service Technician for Formlabs, you will be the primary technical point of contact and face of our company across the North America. This is a role where you will be traveling 80% or more of the time. You will be responsible for the full lifecycle of the customer's on-site experience: from the initial installation and commissioning of equipment to delivering comprehensive user training and performing critical repairs. You are not just fixing machines; you are empowering customers to use them.

Responsibilities

Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems; Conduct structured on-site training sessions for new and existing customers; Perform live product demos; Act as a deployable resource for customers facing downtime, often traveling on short notice to perform urgent repairs; Manage a schedule of annual maintenance visits, ensuring all warrantied customers are serviced within their 90-day target window; Employ critical thinking to diagnose electromechanical issues and achieve 'single visit resolutions'; Independently manage a complex travel schedule (flights, trains, hotels, rental cars) and submit expenses on time; Maintain meticulous records of installations, training sessions completed, and repairs in Salesforce.

Requirements

Bachelor's degree or equivalent in a STEM-related field; You have hands-on repair experience; You have a valid passport; You are capable of performing job function utilizing written procedures, verbal instructions and visual aids; Ability to work independently with little direct supervision while traveling 80+% of the time; You are located in close proximity the Newark Airport.

Nice to have

Experience in Dental/Medical applications; Experience with CAD/CAM; Experience with 3D printing technologies and materials.

Benefits

Robust equity program to build future wealth through RSUs; Comprehensive healthcare coverage (Medical, Dental, Vision); 401K matching and access to financial advisors; Generous paid Parental Leave (up to 16 weeks); Tenure-based paid Sabbatical Leave (up to 6 weeks); Regular sponsored professional development opportunities; Many opt-in culture events across our diverse community; Unlimited 3D prints