Field Service Technician

For over 30 years, AMAROK has been the nation's leading provider of highly advanced perimeter security solutions, protecting over 9,000 commercial and industrial properties. Now is the perfect time to grow your career by joining our expanding Field Operations team! As a Field Service Technician, you will play a critical role in delivering top-tier service to our customers by providing expert preventive maintenance, repairs, and system upgrades. This position requires Monday–Friday overnight travel within a designated service radius of approximately 150–250 miles, ensuring the security and functionality of our systems nationwide.

Responsibilities

Conduct preventative maintenance, troubleshooting, repairs, and system upgrades at customer sites following established standard operating procedures; Assist the AMAROK Install Department with site planning, jurisdictional compliance, inspections, and system commissioning after construction is completed; Organize and prioritize daily service calls and route, ensuring timely and high-quality completion of maintenance and repair work; Build and maintain strong professional relationships with customers through outstanding service, training, and support; Provide assistance to other Field Service Technicians as needed; Drive safely while following all local, state, and federal traffic laws to reach service locations; Monitor daily inventory levels, accurately complete service reports, and submit documentation within required deadlines; Track and submit expense reports in compliance with company policies

Requirements

Must be available to travel Monday–Friday weekly; Valid Driver's License; At least 2+ years of hands-on experience troubleshooting and installing systems; Ability to lift and maneuver heavy objects as needed and safely climb a ladder up to 30 ft; Ability to operate various forms of power equipment such as aerial lifts, concrete saws, jack hammers, augers, mixers; Strong ability to analyze and troubleshoot system issues effectively; Basic Math Skills necessary for measuring, calculating, and troubleshooting system configurations

Nice to have

Experience with access control systems and/or fire alarms; OSHA certification and/or familiarity with OSHA compliance; Teamwork and knowledge sharing; Self-motivated professional with a passion for service

Benefits

Excellent benefits package (Medical, Dental, Vision); Per Diem for overnight travel; Company vehicle and company paid travel expenses; Yearly Bonus; Highly competitive pay (windshield time paid); Short & Long-term disability; Life Insurance; Flexible Spending Account (Section 125); Tuition Reimbursement Program; Matching 401K retirement plan; Excellent training; Career Advancement