Field Services Coordinator

The Field Services Coordinator is responsible for the day-to-day tactical coordination of field service activities across both project/installation rollouts and break-fix service, including technician scheduling, dispatch, rescheduling, and execution tracking. This role ensures work is completed in accordance with contracted SLAs, project milestones, customer expectations, and operational standards. The Field Services Coordinator acts as a key point of communication between service providers, technicians, internal teams, and customers, whether coordinating a new site rollout or resolving an issue when break-fix execution does not go as planned.

Responsibilities

Day-to-day tactical coordination of field service activities across both project/installation rollouts and break-fix service, including technician scheduling, dispatch, rescheduling, and execution tracking; Ensuring work is completed in accordance with contracted SLAs, project milestones, customer expectations, and operational standards; Acting as a key point of communication between service providers, technicians, internal teams, and customers, whether coordinating a new site rollout or resolving an issue when break-fix execution does not go as planned

Requirements

Experience in field services, dispatch, service coordination, project/installation coordination, or operational support roles, preferably in environments with high service volume, strict SLAs, and multi-site rollout activity; Strong communication skills; Highly organized, detail-oriented, and comfortable managing multiple active work orders and installation schedules simultaneously; Ability to remain calm under pressure, make quick decisions, and balance customer satisfaction with operational constraints

Nice to have

Experience working with service management systems, dispatch tools, ticketing platforms, and operational dashboards; Familiarity with SLAs, project milestone tracking, field operations metrics, and provider performance management