Financial Partnerships Operations Manager, Americas

Airwallex is seeking a Financial Partnerships Operations Manager, based in New York, NY, to support day-to-day operations of the Financial Partnerships team and its collaboration with banking and financial partners. The role reports to the Director, Partnerships Strategy & Operations, and plays a significant part in communications with external banking and financial partners while helping ensure regulatory compliance. The role works across Issuing, Online Payments, and Global Treasury & Payment Network.

Responsibilities

Collaborate with the Financial Partnerships team as Airwallex expands into new markets and grows its network of banking, payment, and financial-institution partners; Support the operational relationship with financial partners throughout their lifecycle, from onboarding and due diligence through integration, launch, steady state, and expansion; Track prevailing rules, regulations, scheme requirements, and upcoming changes affecting banks, payment service providers, card schemes, and alternative payment methods; Develop continuous process improvements to enhance operational efficiency and effectiveness; Own the triage of partner escalations, operational requests, and internal dependencies, ensuring timely resolution against agreed KPIs; Coordinate regular due diligence sessions with Financial Crime Compliance and other relevant control functions; Partner with financial institutions on change management across Product, Engineering, and Operations teams; Generate and present reports to senior management and financial partners on partner health, implementation progress, operational risks, and areas for improvement; Contribute to scalable operating mechanisms, including partner scorecards, governance forums, QBRs, intake processes, playbooks, and performance dashboards

Requirements

Bachelor's degree or equivalent experience; At least 4 years of experience in financial services, fintech, payments, banking operations, strategy, business operations, partnerships, consulting, or a related field; Strong project-management experience, with a track record of improving processes, policies, products, or operational workflows; Excellent attention to detail and the ability to manage multiple workstreams, deadlines, dependencies, and escalations; Effective written and verbal communication skills, including the ability to communicate clearly with senior stakeholders and external partners; Strong analytical skills, including proficiency with relevant tools such as Excel, Google Sheets, Looker, or similar reporting and analysis platforms; The ability to think critically and creatively while balancing growth, customer experience, operational effectiveness, and risk; Experience collaborating with a wide range of stakeholders across functions, regions, cultures, and levels of seniority; The ability to work independently in a fast-paced and rapidly changing environment

Nice to have

Experience working directly with banking partners, sponsor banks, payment processors, card schemes, payment service providers, local payment methods, or other regulated financial institutions; Familiarity with payment flows, acquiring or issuing, network rules, scheme mandates, KYC or KYB, due diligence, or technical integration processes; Experience building scalable operating mechanisms such as governance forums, partner scorecards, dashboards, QBRs, intake processes, or global playbooks; Experience coordinating cross-functional implementation across Product, Engineering, Treasury, Risk, Legal, Financial Crime Compliance, Finance, Commercial, and Operations teams; Experience identifying opportunities to automate manual processes, improve partner economics, reduce operational risk, or increase the speed and quality of execution; Experience in a fast-growing technology company or top-tier financial institution