Flights and Accommodation Coordinator | Mon to Fri 38 hours | Balcatta Support Centre

Sodexo is a leading provider of operations, maintenance, and refurbishment services for non-process infrastructure to clients in the mining and oil & gas sectors across Western Australia. We play a vital role in supporting the resource sector by delivering high-quality catering, hospitality, and facilities maintenance services, ensuring smooth operations for our clients.

About You

You excel in fast-paced environments where managing numerous simultaneous travel bookings and last-minute changes is the norm. Your exceptional organisational skills and attention to detail enable you to maintain control and accuracy, even under pressure.

To be successful, you'll need

Experience with travel management systems, accommodation management, reporting, workforce logistics or FIFO operations will be highly regarded.

Responsibilities

Efficiently coordinate flight bookings and room rostering for site-based employees, managing large volumes with accuracy; Administer travel arrangements, handling frequent changes, cancellations, and emergency requests with agility and professionalism; Monitor and resolve issues related to missed flights or no-shows, investigating causes and implementing cost-effective solutions; Maintain comprehensive travel records and documentation for reporting and audit purposes; Provide prompt, clear communication to internal and external stakeholders regarding travel updates and adjustments; Collaborate closely with site managers to minimise travel disruptions and associated costs through proactive coordination; Lead efforts to continuously improve travel booking processes, ensuring consistency and adherence to company standards

Requirements

Strong organisational and time management skills, with the ability to prioritise and multitask effectively; Proficiency in Microsoft Office, particularly advanced Excel skills; Experience with travel booking software including INX; Excellent communication skills, both written and verbal, enabling clear and timely stakeholder engagement; Ability to remain calm and solution-focused when handling urgent travel issues; Strong organisational skills, with the ability to manage competing priorities and meet deadlines.; Computer literacy, including demonstrated experience using Microsoft Office applications, particularly Excel, Outlook and Teams.; Confidence working across multiple systems while maintaining a high level of accuracy.; Excellent communication skills, with a strong customer service focus.; High attention to detail and the ability to analyse information, identify discrepancies and follow through on actions.; Strong problem-solving skills and the ability to adapt in a dynamic operational environment.; The ability to work both independently and collaboratively as part of a team.

Benefits

Enjoy a dynamic work environment where no two days are the same; Work within a collaborative and supportive team culture; Office located in a convenient location with parking and easy access to public transport