Floor Concierge/Lounge Attendant

We are looking for a highly motivated, creative, customer focused leader to join our team as Conference Floor Concierge. To be successful in this role, this individual must be self-motivated, demonstrate a thorough knowledge of event execution, food and beverage and space optimization to drive conference revenue. This individual is responsible for overseeing the operations, sets, and movement of the overall logistics of their assigned space/floor for office/desk and meeting spaces. They manage the day-to-day floor execution and in-house meeting programs by ensuring events materialize 100% accurately as specified through the program agenda. They provide all guests request and business service support; office supplies, printing/copying, shipping, etc. in a professional and timely manner.

Responsibilities

Overseeing the operations, sets, and movement of the overall logistics of their assigned space/floor for office/desk and meeting spaces; Managing the day-to-day floor execution and in-house meeting programs by ensuring events materialize 100% accurately as specified through the program agenda; Providing all guests request and business service support; office supplies, printing/copying, shipping, etc. in a professional and timely manner; Oversight & assistance in creating memorable guest experiences, as well as anticipating guest and facilitator needs through event pre-walks and room checks; Walk your space throughout the day, interact with employees, gather their feedback, and assist with needs; Monitor and report daily, weekly, and monthly space usage and occupancy; Maintain effective communication and positive relationships with all operating departments; Follow up with all change requests to ensure accuracy and operational communication; Oversee Program “Turn” Activities and ensure smooth programmatic flow for meetings; Daily communication with AV, Virtual Planner, Regional Manager; Provide Room and AV orientations as needed; Assist with technical and logistical opportunities that arise in meeting rooms; Be knowledgeable in simple A/V and IT functions; Fulfill and support guest need throughout the day; Review and manage daily office/desk space reservations and logistics; Review distribution of in-house reports to ensure consistency and completeness of information; Prepare signage as needed for all functions

Requirements

Previous experience in Banquets is required; Strong leadership skills; Thorough, detail oriented, organized, and pro-active; Independent thinker and doer; Strong sense of style and taste; Strong, intuitive ability to deliver exceptional customer service; Proficient knowledge with both AV and IT; Management/supervisory experience; Knowledge of maintaining all audio-visual equipment, to include storage; Experience reading and understanding Banquet Event Orders; Ability to communicate effectively with all guests and team members; Experience with scheduling, hiring, and training team members; Excellent computer software knowledge of Microsoft Office, Google Suite, STS and property related PMS system; Excellent organization skills; previous guest services experience and interpersonal skills; familiarity with basic office equipment, including fax and copy machines

Nice to have

Captain or similar supervisory role; Experience in planning and executing events at high volume conference center operations

Benefits

Comprehensive health insurance; Retirement plans; Paid time off; On-site wellness programs; Local discounts; Employee rates on hotel stays; Ongoing training and development opportunities; 401k with company match; Lucrative bonus programs