Food and Beverage Manager - In-Room Dining

At Rimrock Banff, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our people live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

https://www.rimrockcareers.com/

In-Room Dining is not a convenience, it is a curated, elevated extension of our culinary experience. Leading it requires intention, discretion, and an intuitive understanding of how guests want to feel in their private space.

As Food and Beverage Manager, you’ll oversee an operation that blends restaurant-level food and beverage with quiet precision, emotional intelligence, and impeccable timing. You’ll shape In-Room Dining as a calm, seamless, and indulgent experience, from order taking to delivery, ensuring every interaction feels thoughtful, unrushed, and deeply considered.

Who You Are

You’re composed, intuitive, and guest-obsessed. You understand that luxury often lives in restraint, timing, and tone. You lead with presence rather than volume, and you’re deeply attuned to how service makes people feel. You thrive in environments that require discretion, adaptability, and emotional intelligence, and you take pride in delivering excellence quietly, consistently, and with care.

Lead with intention. Serve with discretion. Stay moved.

Physical Demands

- Continuous standing and walking for long periods of time.
- Frequent lifting and carrying up to 11lbs (5kg); occasional lifting and carrying up to 22lbs (10kg) including kegs
- Regular use of espresso machines, grinders, ovens, and other small appliances.
- Frequent bending, reaching, and twisting; occasional kneeling or crouching.
- Ability to work in a fast-paced environment with exposure to heat, noise, and cleaning chemicals.

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Responsibilities

Lead the day-to-day operation of In-Room Dining, ensuring exceptional quality, consistency, and service standards.; Oversee daily order flow, timing, and delivery to ensure precise, quiet, and seamless service.; Maintain service standards that prioritize discretion, privacy, and emotional awareness.; Ensure compliance with food safety, liquor legislation, health regulations and brand standards; Partner with Culinary to design menus and offerings that travel well, hold quality, and feel complete in-room.; Oversee amenity, VIP and special occasion programs, ensuring thoughtful execution and exceptional presentation.; Ensure wellness-forward, dog-friendly, and privacy-led standards are consistently upheld.; Manage mini-market / honour-style self-serve concepts on guest floors.; Respond confidently and professionally to guest feedback, resolving concerns with empathy and urgency.; Partner closely with Culinary, Stewarding, Front Office, Housekeeping and Guest Services to deliver flawless guest experiences.; Inspire, coach and develop a high-performing team through ongoing training, feedback and recognition.; Foster a culture of calm professionalism, pride, and accountability.; Lead by example, setting the tone for service pacing, communication, and guest care.; Manage scheduling, labour productivity and payroll in alignment with business volumes.

Requirements

Leadership experience in luxury hospitality, in-room dining, room service, or fine dining operations.; A strong understanding of service pacing, guest psychology, privacy, and discretion.; Proven ability to lead teams with calm authority, clarity, and emotional intelligence.; Operational excellence paired with a genuine passion for guest experience.; Alberta ProServe certification required

Nice to have

Experience with Forbes, LQA, or similar luxury service standards.; A background in wellness-focused or lifestyle hospitality environments.; Creative experience with curated amenities, VIP experiences, or personalized guest moments.; A desire to redefine in-room dining as a modern, elevated experience.

Benefits

Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like, Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.; Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.; Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.; Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.; One complimentary buffet meal per shift in our staff cafeteria.; Subsidized shared Staff Accommodation (subject to availability).