Front Desk Agent - FT

We are looking for highly motivated individuals to join us Full-Time in our Hotel Front Desk team! As a Front Desk Agent, you are responsible for greeting and registering guests in a warm and welcoming manner, delivering excellent guest service to elevate every aspect of their stay, and anticipating guest needs to create a personalized and memorable experience. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local Downtown Austin and surrounding area.

Responsibilities

Help guests discover their 'Wanderlust' experience; Provide exceptional customer service by being engaging and taking sincere interest; Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established; Help to resolve problems and 'WOW' guests through recovery when things aren't quite right; Promote and sell special hotel programs; Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information; Be knowledgeable of all emergency procedures and policies; Maintain house bank; Communicate all pertinent information to manager on duty; Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds; Assist other departments as needed

Requirements

Previous experience in a hotel front desk, guest services or similar service role; Excellent communication skills with ability to communicate effectively in the English language, both verbally and in writing; Open availability to work various shifts, AM or PM, including weekends and holidays; Outgoing and engaging personality with thorough understanding of customer service behaviors and strong interpersonal skills; Ability to multi-task, adapt and prioritize in a fast-paced work environment; Strong desire to make an impact on other people; Strong computer skills including experience using Microsoft Office Suite Products; ability to work multiple complex systems simultaneously; Capable of remaining in a standing position, either stationary or walking, for duration of shift; Ability to lift and carry up to 15 lbs. regularly; High school diploma or equivalent

Nice to have

Full-service hotel experience; degree in hospitality or related field

Benefits

Robust wage package; excellent benefit plans; matching 401K plan; professional development; generous bonuses; travel perks; opportunity to grow across a portfolio of 140 hotels representing all major brands