Front Desk Agent

We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Responsibilities

Help guests discover their “Wanderlust” experience; Provide exceptional customer service by being engaging and taking sincere interest; Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established; Help to resolve problems and “WOW” guests through recovery when things aren’t quite right; Promote and sell special hotel programs; Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information; Be knowledgeable of all emergency procedures and policies; Maintain house bank; Communicate all pertinent information to manager on duty; Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds; Assist other departments as needed

Requirements

High school diploma or equivalent; A strong desire to make an impact on other people; An outgoing and engaging personality; Computer skills; Excellent verbal and written communication skills; Ability to work in a fast-paced setting; Ability to stand for the duration of the shift; Must be available to work various shifts including weekends and holidays

Benefits

Comprehensive health insurance; Retirement plans; Paid time off; On-site wellness programs; Local discounts; Employee rates on hotel stays; Ongoing training and development opportunities; Medical and Dental insurance for Full Time employees; Pyramid Global Learning (on-line webinars and self-study courses); 401K match; Companywide Hotel Room Discounts; Employee Assistance Program; Employee family events; Partnerships and discounts with major retailers such as AT&T, Verizon and Dish