Front Desk Agent

Love to talk to people and help guests? Hate the Nashville traffic? Join the team at the Franklin Marriott. Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day.

Responsibilities

Provide that critical first impression to our guests; have a natural passion for delivering exceptional service; welcome and serve guests in person and over the phone; enjoy solving problems; be comfortable using a computer to check guests in and out; handle cash and credit card transactions accurately and confidently

Requirements

Excellent English communication skills; able to read, write and speak fluently; regularly use a computer and different software; continuous movement and standing; occasionally lift or move up to 20 pounds; flexible schedule and availability to work weekends and holidays

Benefits

Medical; Dental; Vision; Life Insurance with AD/D; Voluntary Life; Supplemental Benefits; Short Term Disability; 401-K with match; Professional Growth and Development Opportunities; Travel Discounts; Free parking; Uniforms provided; Chartwell Hospitality Benefits; Marriott Associate Travel Benefits; Employee Referral Bonus