Front Desk Associate - Flex

Join our team as a Front Desk Associate, a crucial role within our community. As the first point of contact for residents, family members, and candidates, you'll set the tone for their experience and ensure a warm and welcoming environment. Siena Lakes is a vibrant continuing care retirement community located in North Naples, Florida, part of a national network of communities managed by Erickson Senior Living. Applicants must pass a Level 2 background screening, including fingerprints, prior to the start of employment.

Responsibilities

Greet and direct residents, visitors, and staff, handle questions and concerns efficiently; Receive emergency calls from residents and staff and dispatch appropriate personnel; page on-call physicians as needed in an accurate and calm manner; Monitor all emergency pull cords for Independent Living residents; Track status of resident involved in a situation, i.e. transported to a hospital, etc.; Manage resident's list, alphabetically and by resident apartment; Assist with maintaining accurate census information, hospitalizations, deaths, etc., and keeping an accurate list of residents who are away and returning; Responsible for logging all resident packages and notifying residents of a package pick-up via notice, assuring all mail is dispatched through U.S. Mail at the end of each day, sort and distributes all inter-office mail

Requirements

Receptionist experience required; Excellent verbal skills; Ability to multi-task

Benefits

Culture of diversity, inclusion, equity and belonging; Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options; PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law; 401k for all team members 18 and over with a company 3% match; Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age; 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices; Growth Opportunities; Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library