Front Desk Associate ( Greenwich, CT)

Oula delivers maternity care built around our patients—offering comprehensive support before, during, and after pregnancy. We’re looking for someone ready to make a real difference in the lives of pregnant people and their families. As a Front Desk Associate at Oula in Greenwich, Connecticut, you’ll be the first warm welcome patients receive and a steady, reassuring presence throughout their visit. This role is more than checking patients in and out—you’ll help create a seamless, meaningful experience. This is a full-time, in-person role at our beautiful Greenwich, CT clinic.

Responsibilities

Creates smooth and effective clinic flow through waiting room management, care team communication and coordination; Is an expert in schedule management, keeping patients on their care journey through careful scheduling and rescheduling of routine appointments; A friendly face that creates a wonderful in-person experience through warmly greeting patients and managing check-in and check-out processes with empathy and care; Keeps the space welcoming by performing general front-of-house tasks; Answers and triages patient phone calls, taking ownership of whatever comes your way to drive one touch resolution; Drives financial sustainability by collecting co-pays, payments for payment plans and supporting insurance billing; Is responsible for general clinical administrative tasks such as retrieving medical records, processing referrals and obtaining prior authorizations; Prepares for and participates in daily huddles to support smooth clinic operations

Requirements

High School Diploma/GED required; 2+ years of relevant healthcare experience; Ability to work independently, efficiently, and with strong attention to detail; Strong computer skills; Excellent interpersonal, organizational, and communication skills; Demonstrated reliability, professionalism, and strong work ethic; Passionate about improving maternity care through clinical excellence, technology, patient empowerment, and education; Strong listener and communicator; Culture carrier aligned with Oula's commitment to delivering exceptional, patient-centered care; Highly organized; Flexible and adaptable in a fast-paced, evolving environment

Nice to have

Associate's degree or higher; EMR experience

Benefits

Comprehensive benefits