Front Desk Coordinator

We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re looking for a calm, capable operations pro who’s ready to help redefine the patient experience from the moment someone walks through our doors. This is a high-impact, patient-facing role where your attention to detail, healthcare expertise, and ownership mindset make all the difference. As a Front Desk Coordinator, you’ll play a critical role in shaping the care experience for our patients. This Monday-Friday, regular business hours role involves providing exceptional service as the first point of contact while supporting the daily operations of our infusion centers.

Responsibilities

Greet patients with warmth and professionalism and answer phones; Schedule, reschedule, and confirm appointments; Verify patient insurance, update demographic information, and collect copays; Coordinate patient flow and communicate clearly with nursing staff; Keep the front desk and reception area organized and stocked; Support other centers within the market during staff absences, openings, or higher-volume days

Requirements

1-3 years of front desk or administrative experience in a medical or healthcare setting; High School Diploma or GED required; Strong understanding of insurance verification, billing basics, and the patient intake process; Proficiency in EHR/EMR systems and scheduling software; Knowledge of medical terminology and patient-facing protocols; Exceptional customer service and communication skills; Ability to multitask in a fast-paced environment while staying organized and accurate; Quick learning agility; Adaptable and dependable with a willingness to support multiple centers and adjust to evolving workflows

Benefits

Predictable Hours Monday–Friday regular business hours with rotating Saturdays; Supportive Culture; Professional Growth; Comprehensive Benefits; Life-Friendly Perks; Medical, Dental, and Vision Coverage; Prescription Drug Coverage and Telemedicine Services; Health Savings Account (HSA), Health Reimbursement Arrangement (HRA), and Flexible Spending Options; 401(k) Retirement Plan with Company Match; Life, AD&D, and Disability Insurance; Accident, Critical Illness, and Hospital Indemnity Coverage; Fertility and Family Planning Support; Tuition Reimbursement and Certification Assistance; Continuing Education and Professional Development Resources; Employee Assistance Program and Wellness Support; Paid Time Off; Volunteer Time Off and Charitable Giving Match; Employee Referral Bonus Program