Front Desk Coordinator

We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re looking for a calm, capable operations pro who’s ready to help redefine the patient experience from the moment someone walks through our doors. As a Front Desk Coordinator, you’ll play a critical role in shaping the care experience for our patients. This Monday-Friday, regular business hours role involves providing exceptional service as the first point of contact while supporting the daily operations of our infusion centers. From managing schedules to maintaining patient records, your work will ensure that our centers run smoothly and our patients feel valued.

Responsibilities

Greet patients with warmth and professionalism; Answer phones and support visitors with confidence and care; Schedule, reschedule, and confirm appointments; Ensure all pre-visit requirements and authorizations are in place; Verify patient insurance, update demographic information, and collect copays; Coordinate patient flow and communicate clearly with nursing staff; Maintain an inviting front desk and reception area; Support other centers within your market during staff absences, openings, or higher-volume days

Requirements

1–3 years of front desk or administrative experience in a medical or healthcare setting; High School Diploma or GED required; Strong understanding of insurance verification, billing basics, and the patient intake process; Proficiency in EHR/EMR systems and scheduling software; Knowledge of medical terminology and patient-facing protocols; Exceptional customer service and communication skills; Ability to multitask in a fast-paced environment while staying organized and accurate; Quick learning agility; Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows

Benefits

Predictable Monday–Friday hours with rotating Saturdays; Supportive culture; Tuition reimbursement; CEU access; Professional development opportunities; Medical, dental, and vision coverage; 401(k) match; Disability insurance; Paid volunteer time; Wellness support; Family-building benefits; Prescription drug coverage; Telemedicine services; HSA, HRA, and flexible spending options; Life, AD&D, and disability insurance; Accident, critical illness, and hospital indemnity coverage; Fertility and family planning support; Certification assistance; Continuing education resources; Employee assistance program; Paid time off; Volunteer time off and charitable giving match; Employee referral bonus