Front Office - Concierge (VIP)

Who We Are

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

First impressions are everything! Are you a hospitality professional seeking an opportunity to advance your current skills and abilities? As a VIP Concierge you will have the opportunity to provide the highest level of personalized service and creating memorable experiences for our VIP guests. The successful candidate must have a strong understanding of both the hotel and the surrounding area.

Starting Rate: $26.04

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $30.64

Responsibilities

Deliver exceptional, personalized service to VIP and high-profile guests by coordinating all aspects of their stay, from pre-arrival planning through post-departure follow-up, ensuring seamless and memorable experiences.; Provide expert knowledge and assistance regarding hotel services, dining, spa, golf, resort activities, local attractions, transportation, and tour arrangements while facilitating reservations and customized itineraries.; Build meaningful guest relationships through professional meet-and-greet interactions, proactive communication, and personalized attention throughout the guest journey.; Resolve guest concerns promptly and effectively by empowering colleagues, tracking service recovery efforts, and ensuring all requests and special arrangements are handled with care and efficiency.; Maintain a professional, collaborative, and service-focused environment by upholding the hotel’s service standards, demonstrating leadership values, and supporting operational systems and administrative duties as required.

Requirements

Minimum 2 year’s previous Hotel experience in Front Office, Guest Services, Concierge or Royal Service; Les Clefs d’Or membership an asset, or are currently working towards membership; Degree or Diploma in Hospitality Management is an asset; Food & Beverage Experience an asset; Excellent knowledge of Micros-Opera PROPERTY Manager; Strong working Knowledge of Microsoft Office Suite including Outlook, Word, Excel, Publisher; Complete knowledge of all hotel’s facilities and tourist attractions/ activities in the Town of Banff; Clean driving record and Class 5 license

Benefits

Subsidized staff accommodation provided on-site for full time status employees; One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal); Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like, Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees; Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees; Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide; Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler; Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses