Front Office Manager - 9 Month Term (Maternity coverage)

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.
Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Responsibilities

As the face of the hotel, you will create memorable guest experiences, lead and support your team, and ensure the smooth operation of the Front Office function. If you are a customer-focused leader who thrives in a fast-paced hospitality environment, we'd love to hear from you.; Key Responsibilities Include:; Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.; Meeting guests and customers when they arrive and ensure they are settled in their rooms; Maintaining professional, open and honest communication to assist guests and make accurate bookings; Guide & support the team in providing outstanding guest welcoming and experiences.; Ensuring that all daily tasks are completed accurately and in a timely manner; Resolve & respond to guest complaints in a timely and professional manner.; Maintain accurate guest accounts and assist with daily reporting; Effectively manage team roster to meet budgets.; Support Hotel Manager with recruitment Shift Details (subject to change):; Rotating roster across Monday to Sunday; Shift times scheduled within 7:00am to 11:00pm; Immediate start available Employment Details; Fixed-term parental leave contract for approximately 9 months; Immediate start available; Full-time position; Opportunity to lead an established Front Office team; Potential future opportunities within Minor Hotels may be available, business needs permitting

Requirements

To be successful in this role you will have:; Minimum 2+ years’ experience at a supervisor level within a hotel or resort environment.; Exceptional people management skills, with the ability to lead and motivate a diverse team; Excellent written and verbal communication skills.; Exceptional customer service skills and an unwavering positive attitude.; Understanding of Trust accounting; A passion for delivering exceptional, pro-active customer service.; Excellent written and verbal communication skills; Availability to work a variety of shifts, including weekends and public holidays if required.