Front Office Manager - Limelight Boulder

Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Each Limelight hotel is inspired by place, united by purpose, defined by you and set in the heart of elevated and unique locations, each carefully designed with distinctive design and purposeful functionality, created to evoke a sense of place and a point of view.

Current locations include those across Colorado in Aspen, Snowmass, Denver, and Boulder (opened August 2025); Ketchum, Idaho; Mammoth, California (opened December 2025); and Charleston, South Carolina (coming in 2028).

For more information, visit www.limelighthotels.com or follow @limelighthotel on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.

Position Summary

The Front Office Manager oversees daily front desk operations, ensuring exceptional guest service, smooth check-ins, and efficient resolution of guest inquiries and issues. The Front Office Manager leads and trains front desk staff, manage reservations, and coordinate with other hotel departments to provide a seamless guest experience. This position reports to the Director of Rooms.

The salary range for this position is $65,000 - $77,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.

Job Posting Deadline

Applications for this position will be accepted until August 30, 2026.

Responsibilities

Hire, train, and monitor staff; Keep track of occupancy and generate reports for management; Coach staff on all job duties; Work in our system “Alice” to impute maintenance requests; Welcome guests upon their arrival and assign rooms; Provide information about the hotel, available rooms, rates, and amenities; Respond to guests’ complaints in a timely and professional manner; Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms; Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs; Receive payment from and check out hotel guests; Work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out; Accept reservations, changes, and cancellations; Make change, post charges, reconcile daily work, and make deposits; Create a schedule for staff; Other duties as assigned

Requirements

College degree in related field preferred; 1 year of management experience required; 3 years of front desk experience preferred; Knowledge in computer programs such as Microsoft Office; Proficient knowledge in company policies and procedures; Detailed knowledge of internal processes, workflows, and decision-making protocols; Proficient knowledge of employee management strategies, performance evaluations, and conflict resolution techniques.; Proficient knowledge of industry regulations and how they affect business operations; Skill in assigning tasks and responsibilities to team members based on their strengths; Ability to work effectively with different departments to achieve business objectives; Skills in managing relationships with both internal and external stakeholders; Ability to delegate tasks effectively, empowering teams while maintaining accountability; Ability to handle interpersonal and team conflicts in a constructive manner; Ability to handle difficult customer interactions and ensure high levels of satisfaction; Ability to manage multiple priorities and projects simultaneously without sacrificing quality

Benefits

Health, Dental and Vision Insurance Programs; Flexible Spending Account Programs; Life Insurance Programs; Paid Time Off Programs; Paid Leave Programs; 401(k) Savings Plan; Employee Ski Pass and Dependent Ski Passes; Other company perks