Front Office Manager

Minor Hotels Middle East, a dynamic force in the global hospitality landscape and part of the renowned Minor International portfolio, continues to redefine luxury and innovation across the region. With an exceptional collection of award-winning brands, the group is celebrated for delivering immersive guest experiences, world-class dining concepts, and cutting-edge hospitality leadership.

As part of its ongoing expansion and commitment to excellence, Minor Hotels Middle East is seeking a passionate and visionary Front Office Manager to lead the team at a prestigious luxury hotel in Istanbul, Turkey—an exciting opportunity in one of the world’s most captivating destinations.

We are seeking an experienced, professional, and enthusiastic Front Office Manager to lead the Front Office team.

As Front Office Manager, you will play a key role in shaping the guest journey from the very first moment. Your leadership, attention to detail, and passion for service excellence will set the tone for exceptional guest experiences while building and guiding a high-performing front office team.

This role is ideal for a hands-on leader who thrives in a pre-opening environment and is passionate about creating memorable guest experiences from day one.

Responsibilities

Deliver an outstanding guest arrival and departure experience, ensuring service excellence and adherence to brand and operational standards.; Personally welcome guests, oversee check-in and check-out processes, and ensure guests are comfortably settled.; Lead, coach, and support the Front Office team to consistently deliver warm, professional, and personalized service.; Maintain clear, professional, and open communication with guests to assist with inquiries, reservations, and special requests.; Ensure all daily front office tasks, reports, and procedures are completed accurately and on time.; Handle guest feedback, concerns, and complaints promptly and professionally, ensuring effective resolution and guest satisfaction.; Maintain accurate guest accounts and oversee daily front office reporting and cash handling procedures.; Prepare and manage team rosters efficiently to align with operational needs and budget requirements.; Support the Hotel Manager during the pre-opening phase, including recruitment, training, and onboarding of front office team members.

Requirements

Bachelor’s degree in Hospitality or related field preferred.; Minimum 5 years in Front Office leadership, with 3–5 years in luxury, resort, or wellness-focused properties.