FRONT OFFICE MANAGER

We are looking for a highly motivated, customer focused leader to join our Front Office team as Front Office Manager. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. If you have experience in leading a hotel front office operations, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to 'WOW' people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Responsibilities

Oversee the Front Office operations to lead the team in helping guests discover their 'Wanderlust' experience; be involved in the financial performance of the hotel including managing the annual budget, maintaining labor costs to forecast/budget, managing spending accounts and reviewing monthly Profit & Loss reports; develop and mentor a team for the Front Desk Agents and Shuttle Drivers; ensure proper training materials are in place and used by each department; implement coaching, career planning and recognition programs for all associates; monitor room inventory, rate and plan availability; participate in Revenue Optimization Committee (ROC) meetings; lead by example to ensure all guest interactions are handled in a professional manner; provide exceptional customer service by being engaging and taking sincere interest; check guests in, ensuring proper credit is received, special requests are noted and fulfilled; help to resolve problems and 'WOW' guests through recovery; work closely with the Maintenance and Housekeeping teams; interact with hotel/resort staff in a professional manner

Requirements

3-5 years experience leading a Front Office team in a service focused hotel or resort environment; available to work a flexible schedule to include mornings, nights, weekends and holidays; must be able to drive shuttle van which requires lifting of luggage; strong desire to make an impact on other people; outgoing and engaging personality; strong Computer skills and experience with PMS systems; excellent verbal and written communication skills; ability to work in a fast-paced setting

Nice to have

College degree preferred

Benefits

Full benefit plans; 401k with a company match; lucrative bonus programs