Front Office Manager

The Vanderbilt, Auberge Collection is a former mansion-turned-storied 33-room luxury resort located in downtown Newport. Originally built in 1908 by scion Alfred Gwynne Vanderbilt, the property is the coastal city’s social hub and a vibrant, historic gem waiting to be explored. Brimming with alluring eccentricities, the mansion has been meticulously restored to its glory, boasting elegant fireplaces and museum-quality artwork in the welcoming lobby entrance, Mezzanine and Parlor Room. Dining options include The Dining Room at the Vanderbilt, which features a forward-thinking menu of coastal New England classics, The Living Room, offering light bites and bar favorites, and The Conservatory, where guests can dine indoors as well as outdoors on the Garden Terrace. Guests can also enjoy evening drinks at the popular rooftop bar, The Roof Deck, which offers sweeping views of Newport Harbor. The Vanderbilt presents a spa and fitness center with indoor and outdoor pools, as well as a variety of local experiences, such as sailing journeys on the Newport coast, private culinary classes, and more.

For more information: auberge.com/vanderbilt/

Follow The Vanderbilt on Facebook and Instagram @VanderbiltAuberge

This key role is instrumental in setting the tone for our guests and our team members to ensure the delivery of an exceptional guest experience. Will oversee, mentor and lead front office team members through all aspects of the guest journey from pre-arrival to check-out and follow-up.

Responsibilities

Align with the Director of Rooms and other guest services leaders to maximize hotel operations.; Utilize tools to execute timely, thoughtful, and personalized communications and teach and train team members to do the same.; Foster an environment that ensures consistency and a high level of guest satisfaction.; Provide training for all newly hired team members; Strive to improve guest and team member satisfaction and maximize the financial performance of the department.

Requirements

Minimum of one-year prior experience as a front office leader/supervisor for a luxury hotel.; Demonstrated ability to communicate effectively and to provide directions and guidance in a clear, concise, and professional manner.; Passion for the delivery of exceptional service and a genuine interest in working with guests in a luxury environment.; Aptitude for working with multiple computer systems and an understanding of hotel operations and practices.