Front Office Representative

Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow. IMS Care Center. is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Front Desk Representative in our Primary Care. The Front Desk Representative is responsible for answering the phone, scheduling patients, check in and check out, but may assist with insurance authorization/verification, and other office functions. This position will be heavy on phone support and customer service with patients.

Responsibilities

Provide office support to front office staff in order to ensure efficiency and effectiveness of office flow; Check patients in and out; Receive direct and relay telephone messages; Efficient patient scheduling; Maintain and keep an updated scanning/filing system; Have an understanding of insurance referral processes; Provide word-processing and secretarial support; Ability to multi-task and execute delegated duties; Answering the phone; Assist with insurance authorization/verification; Heavy phone support and customer service with patients

Requirements

Excellent customer service and communication skills; Ability to plan, coordinate and organize front office tasks and workflow; Excellent communication skills, ability to take initiative, work well with an established team; Excellent organizational skills; Attention to detail; Computer skills using Microsoft software, scheduling software, and email applications; The ability to work in a constant state of alertness and in a safe manner; High School Diploma

Nice to have

At least 1 years’ experience preferred; Previous experience with Athena system a plus; CPR certified

Benefits

Medical, Dental, and Vision benefits; 401k match available; Paid Time Off; Short-term and long-term disability; Life insurance; 401K plan