Front Office Representative Oncology

Banner Health is seeking a candidate with established healthcare knowledge to join the opening team at its new Scottsdale facility, anticipated to launch in early 2027. Selected candidates will train at Banner University Cancer Center until the facility's opening date. The role serves as the first point of contact for patients navigating their care, supporting patients and families through registration, insurance verification, financial counseling, and collecting patient liability. The position is in a hospital-based setting covering services such as Emergency Dept, Inpatient, Obstetrics, and Outpatient. Schedule: Monday - Friday 8:30am - 5pm, with rotating Saturday. Expected start date: December 7th, 2026.

Responsibilities

Serve as the first point of contact for patients and support them through the administrative side of their care; Perform in-person patient intake and registration; Verify patient demographics and accurately input information into EHR; Verify insurance eligibility and benefits and obtain payer authorizations; Generate patient estimates for services rendered; Provide financial counseling and collect patient liability, including assisting with Banner Line of Credit, payment plans, and Banner Financial Assistance applications; Obtain federal/state compliance information, consents, and CMS-required hospital compliance forms; Resolve customer issues and provide excellent customer service; Perform assigned patient and financial services tasks such as transporting patients, training new hires, and recapping or posting daily deposits; Train at Banner University Cancer Center until the new Scottsdale facility opens, helping shape its foundation

Requirements

High school diploma/GED is required; Customer service skills or knowledge of patient financial services, financial, collecting services, or insurance industry experience, normally acquired over one or more years of work experience; Ability to manage multiple tasks simultaneously with minimal supervision and to work both independently and collaboratively in a team environment; Strong interpersonal, oral, and written communication skills; Strong knowledge of common office software, word processing, spreadsheet, and database software; Typing ability; Employees working in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain it for the duration of employment; An Arizona Criminal History Affidavit must be signed upon hire

Nice to have

Associate's degree preferred; CRCR (Certified Revenue Cycle Representative) certification offered by HFMA; CHAA (Certified Healthcare Access Associate) certification offered by NAHAM; Knowledge of medical terminology or healthcare systems; Additional related education and/or experience