Front Office Representative-Primary Care

Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow. IMS is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Front Office Representative for our Primary Care clinic in Goodyear. The Front Office Representative is responsible for answering the phone, scheduling patients, check in and check out, but may assist with insurance authorization/verification, and other office functions. This position will be heavy on phone support and customer service with patients.

Responsibilities

Coordinates and manages physician clinic schedules; Welcomes patients as they contact the office either personally or by telephone, and explains the services available, payment categories, and billing procedures; Manages check-in and check-out functions. Verifies demographics of new patients and scanning insurance cards for the medical file. Give patient forms prior to meeting with the provider and verify that the patient has completed the forms completely and accurately, including signature and date. Adds completed forms to the medical file; Schedule prep day before verifying insurance/outstanding liabilities/medical record/informing patients of copay and deductibles; Schedules for appointments/tests/procedures. Directs walk-in patients and emergencies as per established policies and procedures; Collects co-pays. Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient; Collects deposits or co-pays/deductibles prior to the patient being seen by the provider by established policies and procedures. Reviews account for balances due. Inform patients of their outstanding balance, collects said balance, and issues cash receipt when monies are collected; Answer all incoming calls and route them to the appropriate staff, phones must be answered within 3 rings and phone ring volume must be turned up to level 5; Reviews daily clinic schedule to ensure appropriate authorizations/co-pays. Works closely with clinical staff to assure smooth patient flow and cut down on waiting time; Make reminder calls for appointments the next day. Follows up on "no show" patients daily; Provides excellent customer service and assistance to patients of the practice; Pull faxes and disseminate them to the appropriate individual; Communicates patient’s problem/complaint to the practice manager

Requirements

High school diploma or equivalent; At least 1 year of customer service skills and experience; Verification of insurance experience; Excellent customer service and communication skills; Attention to detail; Computer skills using Microsoft software, scheduling software, and email applications

Nice to have

Previous experience with Athena systems; Team Player; Detail Oriented

Benefits

Medical insurance; Dental insurance; Vision insurance; Short-term disability; Long-term disability; Life insurance; Paid time off; 401K plan