Front Office Supervisor

Joining Minor means you become a partner in a diverse, expanding global organisation with limitless opportunities to thrive and achieve. Minor International includes three key business units: Minor Hotels, Minor Food, and Minor Lifestyle.

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

Oaks Brisbane Festival Suites are looking for a full time Front Office Supervisor who brings proven front office experience, leadership qualities, and a passion for delivering exceptional guest experiences to join the team.

Shift Details (subject to change)

- Rotating roster across Monday to Sunday
- Shift times scheduled within 7:00am to 11:00pm
- Immediate start available

Responsibilities

Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.; Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.; Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.; Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.; Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.

Requirements

Demonstrated leadership skills with the ability to effectively manage and motivate a team, prior supervisory experience is highly regarded.; Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.; Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanour, even in high-pressure situations.; Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.; Impeccable professional presentation, reflecting the high standards of the organisation.; Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

Benefits

50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand; 20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand; Access to Minor Hotels ANZ paid parental leave benefits; Additional paid leave including Birthday and Study leave.; Educational Financial support may be available to those who undertake development relevant to the company’s business requirements.; NIB Insurance discounts; Discount savings and cash back from over 400 popular retailers in Australia and New Zealand; Entertainment and experience discounts (Opera Australia, Australia Zoo, BRG Brands- Experience oz, Adrenaline and RedBalloon); Discount on Furniture; 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe; Wellbeing programs with Uprise (EAP); Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults.