Front Office Team Leader

The Novotel London Greenwich is a 4-star hotel and is a perfect base for business, leisure and family trips to London. The hotel has 151 Bedrooms and five conference rooms that can accommodate up to 175 guests, ideal for meetings, conferences and celebrations. The Novotel London Greenwich bar is an atmospheric space to enjoy afternoon tea, beer, wine, a cocktail or soft drink at any time of day.

Our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

At Novotel London Greenwich, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards but also propel your own career potential in a company that recognises and rewards.

Responsibilities

Assist in conducting training for all Front Office employees.; Direct daily front office operations.; Attend to credit problems.; Ensure efficient and courteous service.; Supervise and support of the Front Office team.; Ensure department policies and procedures are understood by all employees and observed in tasks performed.; Ensure effective communication of new and updated information regarding policies, rates and general hotel information.; Perform any other duties as directed by the Front Office Management.; Effectively use guest feedback to improve product and service delivery.; Openly communicate with staff, ensuring regular briefings occur and all relevant information is passed on.; Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.

Requirements

Discounted hotel rates all over the world in Accor Hotels; Continuously learn and develop yourself with our Accor Academy; Support your wellbeing in your professional and personal lives; Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries; Participate actively in initiatives to build a more inclusive and sustainable world; And many more benefits and perks; A competitive salary; Pension Scheme; Cycle to Work Scheme; Staff Uniforms Provided; Learning programs through our Academies