Fulfilment Operations Coordinator

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

Responsibilities

Supporting the team in planning, coordinating, and performing key fulfilment activities including picking, packing, unloading, loading, and replenishment of customer orders and stock, always with the customer in focus; Supervising daily operations within your assigned area, ensuring routines are followed, identifying improvement opportunities, and implementing solutions to optimise performance; Maintaining a clean, organised, and safe working environment, ensuring compliance with all safety requirements, Standard Operating Procedures (SOPs), and operational standards; Supporting onboarding and on-the-floor training to build co-worker competence, confidence, and operational capability; Providing feedback, coaching, and day-to-day coordination to support team performance and successful delivery of agreed KPIs; Collaborating with stakeholders across the business to ensure efficient and effective fulfilment operations.

Requirements

Demonstrated passion for fulfilment operations processes and people’s life at home; Enthusiastic about teamwork and motivating people, with prior experience supporting the daily operations, coordinating breaks, and delegating tasks; A strong advocate for a safe working environment, ensuring that hazards are identified and removed; Excellent communication skills, being able to collaborate with stakeholders at all levels to ensure smooth fulfilment operations; A detail-oriented person who takes a meticulous approach to tasks and processes to enhance the reliability of the function; Energised by continuous learning, with a renew & improve mindset; Proficient computer skills and an ability to learn relevant IKEA IT systems, solutions, and tools.

Benefits

Penalty rates; Career opportunities; Health & wellbeing