Full Time Customer Service & Sales Consultant WILLOWS

As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

Responsibilities

Provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues; Create positive experiences through effective communication and adherence to retail standards; Contribute to customer satisfaction and store performance; Deliver exceptional customer experiences; Be the go-to tech expert by staying up-to-date with the latest gadgets and services; Achieve and exceed sales targets and KPIs using consultative selling skills; Collaborate with the team to create a welcoming environment and achieve store goals

Requirements

Great communication skills; Solution-oriented approach; Sales drive; Passion for learning; Resilience and positivity

Nice to have

Customer-facing experience

Benefits

Annual fixed remuneration of $73,550 per year including 12% superannuation; Penalty rates for weekday evenings, Saturdays, Sundays and public holidays; 30% off Telstra services and exclusive offers with over 240 brands and partners; 16 weeks of paid parental leave; Telstra Extra Day Off; Gender affirmation leave; Cultural leave; Blood donor leave; Option to purchase up to 4 weeks of additional leave; Access to over 17,000 learning programs through LinkedIn Learning; Development opportunities for career growth; Flexible working hours; Performance rewards and recognition programs; Diverse and inclusive team culture