Full-Time Key Lead - Conestoga Mall

We are looking for a dynamic and results-driven Key Lead to join our team. In this role, you will be at the heart of our store operations—fostering an inclusive environment, coaching a high-performing team, and driving operational excellence.

Responsibilities

Consistently meet and exceed store sales goals by driving key metrics, specifically Conversion Rate and Average Order Value (AOV); link behaviours to results and identify and communicate key controllables that impact the business; help team members understand their role in driving store KPIs through effective use of selling techniques and product knowledge by providing real-time feedback and side-by-side coaching; master the Knix selling model by executing it on the sales floor through active listening, fitting support, and genuine product recommendations to build basket size; act as leader on duty—opening and closing the store, leading team huddles, communicating daily targets, supporting time management, attendance, and scheduling when no Assistant Store Manager is on duty; ensure compliance with operational workflows, POS systems, loss prevention measures, and health and safety protocols; maintain visual standards, keep floors stocked, size runs organized, and displays clean and inviting; partner with leadership to execute visual updates, seasonal launches, and promotional setups; oversee inventory management compliance, including shipment processing, restock routines, loss prevention, and accurate stock counts; champion a welcoming, high-energy environment by modeling Knix core values—fostering inclusion, authenticity, respect, and mutual support

Requirements

1–2+ years of retail experience; proven success in hitting sales targets and understanding core retail metrics (Conversion, AOV, UPT); strong proficiency in structured retail selling models; strong interpersonal skills with a passion for mentoring, coaching, and building strong relationships; resourceful and proactive, with a proven ability to calmly resolve conflicts and de-escalate challenging situations with both team members and customers; must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older; ability to lift and handle packages weighing up to 25lbs; ability to move efficiently through the store for long periods of time and as needed for an entire shift; open and flexible availability to ensure business needs are met including evenings, weekends, and holidays

Nice to have

previous keyholder, supervisory, or leadership experience preferred

Benefits

Inclusive culture; competitive pay with base salary plus monthly bonus eligibility; generous discounts on Knix products and gratis program; health benefits program starting on first day and access to mental health & wellness platform; company GRSP program matching up to 3% of pay; parental leave top-up program up to 80% of salary; growth opportunities for professional development and career progression