Gear Expert (Retail Associate)

Peak Design is opening its first store in Colorado. The retail space is one where the community can explore gear, mingle with the team, and learn what makes Peak Design tick. Store staff are friendly hosts, product experts, educators, and instructors. This is a part-time role at our first Colorado shop.

Responsibilities

Greet and determine the needs of every customer that walks through the door; Know every product inside and out and be able to explain its multiple uses and how it fits into the ecosystem of products; Handle product returns, warranty claims, and concerns impressively; Handle product support issues, both in-person and on the phone; Learn how to operate the point-of-sale (POS) system; Internalize customer feedback and provide feedback to the store manager; Maintain an immaculate environment within the store and outside the store; Maintain a clean and well-organized stock area; Welcome visitors into the space and help them explore gear and brand; Share stories, ask questions, and make them feel at home; Advise customers on the best solution and steer them to the correct gear; Seek out moments to teach and inspire, sharing photography tricks, travel tips, and life experiences

Requirements

Expert users of Peak Design gear, or at the very least individuals with a genuine interest in quickly developing that knowledge base; Employees who will take pride in making our store a clean, friendly, inviting place; Creatives and adventurers, whether hobbyists or professionals, who can talk shop with similarly-passionate folks and understand their needs; You love to host, educate, and enthrall others, and you also love to listen; You’ve been known to put yourself out there in the community, e.g. attend Meetups, join clubs, and make connections; Experience in a customer-facing role, such as retail or hospitality; Personal or professional interest in or experience with products in our industry; Physical requirements: constantly in a stationary position for prolonged periods (8+ hours), frequently moving objects up to 30 pounds in all directions, frequently ascending or descending ladders, stairs, ramps and the like

Nice to have

A gregarious person with outdoorsy or artistic hobbies and an eye for details

Benefits

Accrued paid time off; Peak Design products and discounts; Non-traditional and generous perks for part-time employees