General Manager(08813) - 558 Caratoke Hwy.

The General Manager leads all store operations to ensure exceptional customer service, strong team performance, and consistent financial results. This role is responsible for building a high-performing team, maintaining operational excellence, and upholding Domino's brand standards every day.

Responsibilities

Oversee daily store operations, including opening/closing procedures, food preparation, delivery logistics, and customer service; Ensure compliance with Domino's operational standards, safety protocols, and food quality guidelines; Maintain a clean, organized, and safe environment for both customers and employees; Recruit, hire, train, and develop team members and shift leaders; Create weekly schedules that balance labor costs with business needs; Coach and motivate staff to deliver excellent service and maintain high morale; Conduct performance evaluations and address disciplinary issues when necessary; Ensure every customer receives fast, friendly, and accurate service; Resolve customer concerns with professionalism and urgency; Monitor service metrics such as delivery times, order accuracy, and customer satisfaction; Manage store budget, labor costs, food costs, and inventory; Analyze sales trends and implement strategies to increase revenue; Complete daily, weekly, and monthly financial reporting; Protect company assets and ensure proper cash handling procedures; Enforce Domino's policies, local/state regulations, and health department standards; Maintain proper documentation for food safety, employee files, and operational logs; Ensure all equipment is maintained and issues are addressed promptly

Requirements

Previous management experience in food service, retail, or hospitality; Strong leadership, communication, and problem-solving skills; Ability to work in a fast-paced environment and make quick decisions; Basic math and computer skills for scheduling, inventory, and reporting; Valid driver's license and reliable transportation; Ability to lift up to 50 lbs and stand for extended periods