General Manager

Benefits

Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a General Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a General Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!

Responsibilities

Oversee all aspects of catering operations, ensuring consistent delivery of high-quality food and service.; Implement and monitor standard operating procedures, ensuring compliance with company policies and industry regulations.; Manage stock, ordering, inventory control, and supplier relationships to maintain cost efficiency.; Lead menu planning, food presentation, and service delivery standards in line with contract requirements.; Maintain a clean, safe, and compliant working environment at all times.; Champion creativity in menu development, service concepts, and customer engagement.; Introduce fresh ideas and innovative offerings to enhance the customer experience and keep the service contemporary.; Monitor trends in food, hospitality, and technology to drive continuous improvement.; Manage budgets, forecasts, cost control, and financial reporting for the site.; Monitor labour, purchasing, and operational costs to deliver agreed financial targets.; Analyse financial performance and implement corrective actions where required.; Identify opportunities to grow revenue through enhanced service offerings and promotions.; Build strong, proactive relationships with the client and key stakeholders.; Attend regular contract review meetings and provide clear reporting and performance updates.; Respond promptly and professionally to client feedback, ensuring actions are taken to meet and exceed expectations.; Act as the main point of contact for escalation, ensuring smooth communication and issue resolution.; Lead, motivate, and inspire the catering team to deliver outstanding service.; Conduct regular training, coaching, and development sessions to build skill levels across the team.; Manage recruitment, onboarding, performance reviews, and succession planning.; Foster a positive culture that promotes teamwork, accountability, and continuous improvement.; Ensure all staff adhere to food safety, hygiene, and health & safety standards.; Ensure full compliance with food safety (HACCP), allergen management, and health & safety regulations.; Maintain accurate documentation and audits, responding promptly to non‑conformities.; Conduct risk assessments and ensure safe working practices across all catering operations.; Ensure all guests receive a positive experience through high-quality food, presentation, and service.; Monitor customer satisfaction through feedback, surveys, and direct engagement.; Implement service improvements based on customer insights and operational observations.

Requirements

Previous experience as a Catering Manager or similar leadership role within contract catering, hospitality, or foodservice.; Strong leadership and people management skills.; Excellent communication and interpersonal abilities.; Proven financial acumen and experience managing budgets.; Strong organisational and planning skills.; Knowledge of food safety and health & safety regulations.

Nice to have

Formal catering or hospitality qualifications.; Experience working in a large contract catering environment.; Track record of delivering innovative service improvements or menu developments.

Benefits

28 Days holiday including bank holidays; Plus your birthday off; 3 volunteering days; 3 days grandparent leave; 24 weeks enhanced maternity leave; Secondary career leave; Wedding/commitment day leave; Free meals on shift; Bespoke training and development opportunities; Apprenticeships opportunities for all experience levels; Pension and life insurance; Discounts available on our Perkbox app, high street shops, holidays & cinema; Wellbeing hub; Access to employee assistance programme; Cycle to work scheme