General Manager - Pullman Ha Noi

Responsible for assisting with the planning and managing of the overall operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. The General Manager will plan, organize, direct and coordinate management activities of the operations. He/she is responsible for delivering results that contribute to the mission and overall success of the hotel.

Responsibilities

Assist with planning and managing overall operations of the hotel to achieve customer satisfaction and quality service while meeting/exceeding financial goals; Support the annual budgeting process and financial forecast for operations departments; Ensure all operations departments maximize revenue and profit potentials while minimizing costs; Analyze monthly P&L and month-end reports, identify deviation from business plan goals; Gather and report financial information to Owner; Develop, recommend, implement and manage operational department’s annual and long-term goals; Conduct daily briefing with management on current key activities; Ensure optimal compliance with corporate focus audit, local health and safety, and other statutory regulations; Evaluate changes in guest needs, guest mix and competitive set; Anticipate and address guest issues, establish proactive processes to promote guest satisfaction; Represent the Brand in projecting a credible image to the market; Welcome key residents and patrons, entertain key accounts’ representatives; Support positive owner relations through communications with Owner’s representative; Manage performance issues, train, develop, coach, counsel, conduct performance evaluations and resolve problems; Identify and develop team members with potential; Conduct performance review and manage performance issues; Monitor team members performance, attitude and degree of professionalism

Requirements

A minimum of 3 years’ experience as a General Manager in a premium or midscale hotel; Proven ability to lead and drive a dynamic team with an enabling and collaborative leadership style; Strong knowledge of finance, revenue, sales & marketing; Proficiency in English is required; Bachelor diploma for the work permit application

Nice to have

Experience as a General Manager in Vietnam (preferred)

Benefits

Employee benefit card offering discounted rates at Accor hotels worldwide; Develop your talent through Accor’s learning programs; Opportunity to grow within your property and across the world; Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities