General Manager (Sur La Table)

As a General Manager at Sur La Table, you play a key role in the success of the store by leading high-performing retail and culinary teams that inspires customers throughout every stage of their culinary experience. This position combines strategic business acumen with strong operational expertise to drive both culinary and retail business performance while delivering #bestincenter service, a company-wide standard for excellence in service.

Responsibilities

Recruit, develop and retain a high-performing team; Lead, coach, and inspire associates to exceed performance expectations; Conduct regular performance evaluations and provide feedback; Create development plans to support individual and team growth; Represent Sur La Table’s brand and culture by creating memorable educational experiences; Stay current on products and engage in training; Ensure exceptional customer experience by leading a customer-focused culture; Address customer concerns and resolve issues; Develop and implement strategies to exceed sales and financial goals; Monitor and analyze key performance metrics daily; Meet or exceed culinary and retail goals; Oversee daily store operations ensuring compliance; Maintain accurate inventory levels and minimize shrink; Ensure store safety and cleanliness; Maintain accuracy and integrity of associates’ records; Adhere to wage and hour laws; Ensure Sur La Table policies and SOPs are communicated and followed.

Requirements

Must be 21 years of age or older at the time of employment; 3+ years of retail management experience; Current Food Manager Certification, or ability to acquire certification as needed; Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals; Strong leadership skills with the ability to inspire, develop, and retain a high performing team; Excellent communication, problem-solving, and decision-making abilities; Passion for community engagement and providing exceptional customer experiences; Ability to communicate verbally and work cooperatively with associates and customers; Ability to remain standing for up to 5 hours at a time; Ability to move about the store coaching and directing associates; Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise; Ability to lift and/or move merchandise weighing up to 50 lbs; Ability to ascend/descend ladders; Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse; Workweeks expected to be between 46 and 48 hours with flexible schedule including nights, weekends, and holidays; Regular and predictable attendance.

Nice to have

Specialty or culinary retail environment experience; Proficiency in Microsoft Office and retail management systems