General Practice Administration Assistant

Job summary: The primary function of this role is to provide administration support to the different teams within the practice, to ensure continuity and consistency in workflow delivery. Flexibility is important for this role as there will be a lot of variety and no two days will be the same. 22 to 37.5 hours per week is required for this position. Main duties of the job: The successful applicant will work within the non clinical teams at both practice locations. Some examples of the duties include greeting patients by phone or in person and managing their queries. Processing registration forms, appointment requests and referrals to other services.

Responsibilities

Provide administration support to the different teams within the practice; ensure continuity and consistency in workflow delivery; work within the non clinical teams at both practice locations; greet patients by phone or in person and manage their queries; process registration forms, appointment requests and referrals to other services; cover short-term and long-term absence such as sickness, annual leave, maternity/paternity leave; support the Administration, Medical Secretary, Triage, Patient Assistant, and Information Governance teams; maintain high levels of attention to detail and accuracy; maintain effective liaison with staff and agencies; communicate effectively with patients and external agencies; efficiently use IT platforms; adhere to GDPR, Caldicott, Freedom of Information Act and NHS/CCG rules; support practice targets such as QOF, Enhanced Services, CQC.

Requirements

GCSE qualification in Maths and English; Disclosure and Barring Service Check; Resilience and an ability to work collaboratively with multiple teams; Potential to grasp different work processes and concepts quickly; Adaptable to ever changing work environments and work streams; Able to act on own initiative and be both self-directed and motivated; Excellent, positive customer service mindset; Very good IT skills and a thorough understanding of Microsoft Office; High level of literacy, with excellent verbal and written communication skills; Understanding, acceptance and adherence to the need for strict confidentiality and clinical governance; Flexible approach to work pattern and to increase working hours when the demand arises; Ensure own statutory & mandatory training records are up to date within Teamnet and in accordance with Practice requirements.

Benefits

Menopause Policy; resources on Mental Wellbeing; flexibility in working patterns where possible; social gatherings; sweepstakes on sporting events; monthly reward scheme that recognises employees who have gone the extra mile; small tokens of appreciation.