Global Operations Specialist

Match Group Shared Care and Moderation Services provides operational support for brands such as Tinder, Match.com, Meetic, OkCupid, Plenty of Fish, BLK, and many more. We are looking for a Specialist for our Global Operations team supporting users globally during the APAC timezone. As a Global Operations Specialist, you will provide dedicated support by handling the most complex and critical customer issues. This team is responsible for investigating safety concerns, abuse reports, platform issues, and escalated support cases, while ensuring compliance with Match Group’s Community Guidelines and Terms of Service across all of the brands we support.

Responsibilities

Help protect the Match Group ecosystem by preventing fraudulent activity, enforcing Terms of Service, and enhancing the overall user experience; Investigate, troubleshoot, and resolve complex and sensitive escalations related to Trust & Safety and customer support; Review bug reports and application functionality issues, partnering with Engineering teams to facilitate resolution; Gather and analyze user feedback related to new product launches and feature rollouts; Navigate high-pressure situations, ambiguous scenarios, and evolving policies with sound judgment and professionalism; Review and address sensitive content, including graphic material, harassment, hate speech, and other policy violations; Collaborate closely with cross-functional partners across Trust & Safety Teams, Engineering, Communications, Marketing, Legal, and outsourced support teams; Contribute to team initiatives and continuously identify opportunities to improve processes, workflows, and operational efficiency

Requirements

At least 2 years of experience in a customer experience facing role; Basic working knowledge of Zendesk; Strong ability to quickly understand, assess, and summarize complex cases; Excellent analytical and problem-solving skills, with sound judgment and attention to detail; Highly adaptable and comfortable working in a fast-paced, dynamic environment; Proven ability to manage multiple priorities and maintain high-quality work under pressure; Outstanding time management and prioritization skills; A quick learner with a proactive and solutions-oriented mindset; Strong collaboration and teamwork skills; Technically savvy, with the ability to navigate systems and troubleshoot issues effectively; Passion for helping people and creating positive user experiences; Demonstrated critical thinking skills and the ability to logically isolate and resolve issues; Experience in project management and cross-functional collaboration, with the ability to coordinate effectively across teams and stakeholders; Subject matter expertise in Trust & Safety, with the ability to support, mentor, and upskill team members while promoting best practices; Self-driven and proactive, with the ability to manage projects independently and deliver results with minimal supervision or direction

Benefits

Comprehensive health coverage; competitive pay; team bonding events; yoga classes; social events; premium healthcare; mental health support; emergency leaves; healthy work-life balance in a flexible and welcoming environment; modern office, close to transport and amenities; lunch vouchers; discounted ClassPass subscription; e-learning, conferences, knowledge-sharing sessions, continuous learning programs, and global career opportunities; regular social events like breakfasts, lunches, and apéros; use our products for free