Governance Administration Specialist

At some point in any digital investigation, an analyst needs to step beyond the perimeter and engage threats at the source. Authentic8 Silo places any type of digital analyst in region-specific, multi-application workspaces, securely and anonymously, anywhere across the globe. Target content can be captured, analyzed, and transformed in order to derive intelligence and support investigation requirements. All delivered in a cloud-native, multi-tenant platform. Compliance officers, mission managers, and administrators have their own specific audit and oversight requirements; to meet these needs, Silo also ensures compliance and appropriate use through class-leading policy enforcement and audit logging. Silo transforms how more than 750 of the world's most sophisticated organizations, from domestic and foreign government agencies to commercial entities across all sectors conduct their digital investigations. We are seeking an experienced governance administration professional to join our team and provide essential support to our Governance Operations, Security, and Compliance functions. The successful candidate will be highly organized, detail-oriented, and possess excellent written and verbal communication skills. This position plays a key role in governance administration, compliance coordination, documentation integrity, stakeholder enablement, and the effective execution of Governance Operations processes.

Responsibilities

Ticket Administration: Create/update tasking tickets, collate tickets, generate ticket-related trend data, metrics, and reports, assist in ticket categorization and assignment while coordinating high-priority tasking identified by senior engineers and people leaders; Workgroup Schedule and Meeting Management: Oversee scheduling and attendance for workgroup and cross-functional meetings, document meeting minutes, and track action items within Confluence; Capacity and Resource Analysis: Perform independent assessments of platform usage, infrastructure, and resources, conduct capacity analysis, and coordinate with engineers to ensure resources are allocated effectively; Operational Strategy and Planning: Participate in strategic planning of operational initiatives, including identifying risks, setting resource allocation priorities, and recommending improvements based on capacity analysis; Cross-Functional Coordination: Coordinate with teams and stakeholders across Engineering, Security, Compliance, and Operations to identify dependencies, ownership, risks, blockers, and required actions; Project Coordination: Participate in project management tasks, update project schedules, track task statuses, provide stakeholder updates, and create standardized briefings and presentations; Governance Administration: Oversee Governance Operations administrative tasks and periodically lead supply chain assessment efforts; Service and Capacity Reporting: Generate reports on service level indicators, service objectives, and overall availability, and produce capacity reports related to system usage and infrastructure acquisition analysis for the Silo for Research product; Budget and Financial Management: Oversee budget and financial management for operational projects, particularly infrastructure and service acquisition, forecast resource needs, and ensure expenditures align with business objectives; Collaboration with Leadership: Collaborate with senior leaders to identify critical road map items, high-visibility actions, and assign tickets, coordinate with SMEs to estimate level of effort, and make tasking recommendations; Policy and Procedure Development: Develop and implement policies and procedures for Governance Operations that enhance efficiency, reduce risk, and ensure compliance with industry standards; Compliance Training Administration: Track mandatory compliance training requirements, monitor completion, follow up on overdue training, maintain training records, and support escalation of overdue items; Other duties as assigned

Requirements

Bachelor's degree in Business Administration, Operations Management, Information Technology, Cybersecurity or a related field preferred, or equivalent experience; 3+ years of professional administrative, operations support, governance, compliance, program coordination, or related experience; Proven experience in an administrative support role with demonstrated authority in independent decision-making and resource management; Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) or equivalent software; Strong written and verbal communication skills; Excellent organizational and time management abilities; Attention to detail and accuracy in all tasks; Strong analytical, problem-solving skills, and the ability to work independently; Experience working with senior leadership to coordinate tasking and analyze resource allocation; Budgeting and financial management experience, particularly related to operational projects; Subject to satisfactory adjudication of a background investigation; Must be a US Citizen; Ideally this role will come into our Herndon, VA office 2 days per week

Nice to have

Experience with Jira, Confluence, or similar ticketing and documentation systems, including ticket tracking, dashboards, sprint boards, reporting, and workflow coordination; Cybersecurity, compliance, GRC, audit support, security operations, or IT operations experience; Experience supporting onboarding, offboarding, access requests, training tracking, compliance evidence management, or governance-related workflows

Benefits

Medical, dental and vision; flexible PTO; 401k program; stock options