Groomer, Petsense

This position is responsible for providing professional grooming services for dogs or cats using the knowledge of grooming styles and techniques.

Responsibilities

Deliver exceptional customer service; Follow and demonstrate all Petsense by Tractor Supply Mission and Values; Maintain regular and predictable attendance; Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs; Answer phone and schedule appointments; Assists in generating business by calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, and verifying vaccinations; Book appointments and greet pets as they come in; Thoroughly complete 7-point checkin; Report all accidents and injuries to the Store Manager immediately; Follow bathing/grooming procedures as outlined; Clean ears, clip nails and perform other needed services; Adhere to customer instruction of clipping pattern desired; Clip dog’s hair according to determined pattern, using electric clippers, combs, and shears; Comb and shape dogs’ coat; Talk to live animal, or use other non-physical techniques to keep animal calm; Complete and maintain customer and company forms; Properly and completely fill out required grooming forms; Adhere to all safety rules and procedures and follow all safety standards; Know and watch for any of the Seven Critical Signs of Stress throughout the full appointment of the animal while in our care; Sweep, vacuum, clean and sanitize cages, throughout bathing, grooming and check in areas and other cleaning as needed to maintain standards; Sanitizes and maintains upkeep of all grooming tools and equipment to eliminates injury and spread of diseases to other pet clients; Assist in store operations as needed

Requirements

Experience: Minimum of 1-year experience grooming/styling pets; Must be comfortable working with dogs and cats; Must provide own tools (clippers, blades, shears) or be willing purchase required tools; Education: High school diploma or equivalent; Successful completion of Paragon Level 1 & 2 training provided by Petsense; Any suitable combination of education and experience will be considered; Regardless of education level, Associates must be able to read, write and count accurately.

Nice to have

Operate and use all grooming tools and equipment including bathing tubs, brushes, steel combs, barber shears, scissors, clippers, driers, and bathing products such as perfumed shampoo and soaps; Ability to read, write, and count accurately; Communicate effectively with customers; Display compassion with animals and treat them accordingly; Exhibit attention to detail; Read, write, and count to accurately complete all documentation; Lift and carry pets generally weighing 0-50 pounds; Work varied hours, days, nights, and weekends as business needs dictate; Stand and walk for long periods of time; Safely work around pets and pets’ waste

Benefits

Medical, dental, and vision coverage; Company-paid life and disability insurance; Paid parental leave; Tuition reimbursement; Family planning resources such as adoption and surrogacy assistance