Group Director, Client Services

Lead and scale Influencer’s Client Services team in Germany, driving operational excellence, client growth and best-in-class creator campaigns across Europe. As Group Director, Client Services, you will lead a growing team responsible for delivering best-in-class influencer marketing campaigns and client service across the German market. This role sits at the intersection of client leadership, operational excellence, team development, and commercial growth. You will be responsible for ensuring the Client Services function is structured, resourced, and operating effectively to support both existing client partnerships and future business growth. You will work collaboratively with teams across Europe — including Commercial, Creative Strategy, Measurement, Paid Media, Product, and Operations — to ensure campaigns are delivered to the highest possible standard, whilst continuously improving efficiency, scalability, and client satisfaction.

Responsibilities

Lead and manage a team of 10+ Client Services team members, ensuring consistently high standards of delivery, strong client satisfaction, and long-term client retention; Take strategic ownership of team structure, resource planning, and operational efficiency to ensure the business is effectively set up to support growth across both existing and new clients; Make informed organisational and personnel decisions to ensure the team has the right skills, expertise, and seniority to deliver an expanding range of services adjacent to influencer marketing; Oversee hiring, onboarding, and development of the Client Services team, identifying capability gaps and implementing training and development plans to continuously strengthen the department; Own and nurture key client relationships, acting as a senior strategic partner to clients and ensuring exceptional service standards are maintained across all workstreams; Support the Commercial team on pitches and growth opportunities, providing operational, strategic, costing, timeline, and feasibility input on proposed campaign approaches and creative ideas; Work collaboratively with cross-functional teams across Europe — including Measurement, Paid Media, Creative Strategy, Product, and Operations — to deliver integrated client solutions and improve ways of working across the business; Be highly immersed in Influencer’s product and operational ecosystem, proactively contributing ideas and feedback to improve internal systems, workflows, reporting capabilities, and overall business efficiency; Lead resource forecasting, budget management, and cost tracking across accounts and teams, ensuring strong financial oversight and efficient delivery against scope and profitability targets; Maintain oversight of campaign delivery standards, supporting escalation management where required across timelines, budgets, scope, or client concerns; Operate as a calm, highly organised, and effective leader who can confidently manage multiple priorities, stakeholders, and teams in a fast-paced environment; Foster a collaborative, positive, and solutions-oriented team culture through strong communication, approachability, and leadership by example

Requirements

8+ years experience within Client Services, influencer marketing, social, media, creative, or integrated agency environments; Significant experience leading and developing high-performing client-facing teams; Strong operational and organisational leadership experience, including resource planning, forecasting, team structuring, and delivery management; Proven experience managing senior client relationships and driving long-term client growth and retention; Strong commercial understanding, with experience supporting pitches, scoping projects, evaluating feasibility, and managing budgets; Experience working cross-functionally with strategy, paid media, measurement, product, and creative teams; Excellent communication and stakeholder management skills, with the ability to remain calm and solutions-focused under pressure; Highly organised with exceptional attention to detail and strong financial and operational management capabilities; Collaborative, personable, and proactive leadership style; Comfortable operating within a fast-paced and evolving business environment

Nice to have

Experience within influencer marketing is strongly preferred

Benefits

Private Healthcare through Vitality; Wellbeing support through Vitality including EAP & Mental Health cover; 25 days of Annual Leave (+ Bank Holidays which can be flexed to your needs)